Being so overawed by the myriad of compliance I’m a simple girl who loves coffee golf and wine shirt issues surrounding food service that you rush into the waiting arms of fear-mitigating advisers who can single-handedly wipe out your budget and ability to spend money where it matters most. (i.e. customer experience and marketing). The cost of compliance at the outset can cripple a cafe in such a way that they never really recover. The same goes for over investing in a state-of-the-art kitchen rather than the customer experience in the ‘front of house’. Beware the chef who thinks that ‘food art’ is more important than consistently reliable, quick and friendly service. With a low average unit sale, cafes need to process thousands of transactions per day to be sustainable. If the coffee making area is not ergonomically designed,
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